Reference

Privacy Policy for Your ac365 Account

We collect account details, payment information and device data when you use our platform. This policy explains what we gather, how we use it and who can request access or deletion.

Account dataPayment recordsDevice logsContact rightsRetention rules

Explore the Lobby Read FAQ

What We Collect and Why

ac365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account we record your email, mobile number and the payment method you choose—bKash, Nagad or Rocket. Every deposit and withdrawal leaves a transaction record that includes amount, timestamp and wallet reference so we can match your account balance and resolve disputes. We

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log the device type, IP address and session duration each time you visit the lobby because these signals help us spot unusual login patterns and keep your account secure. Cookie files track which game categories you browse and how long you stay on each page; we
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use that behaviour data to show relevant slot titles and live table suggestions when you return. We do not sell your personal information to third parties. We share transaction details with payment processors only to complete the transfer you requested. Access to our platform depends on
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your local law and the regions where we hold the right to offer casino and sports betting services. If local regulation prohibits online gaming your region will be blocked at account creation. We retain account records for the period required by financial compliance rules in the
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jurisdictions we operate; once that window closes and your account is dormant we anonymise personal identifiers and keep only aggregated statistics. You can request a copy of the data we hold, ask us to correct an error or delete your account by writing to the support
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email shown in the contact section below. Response time is usually five business days though complex requests may take longer.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY QUESTIONS

Contact Us About Privacy

If you want to see what data we store, correct a mistake in your profile or ask us to delete your account entirely reach out through any of these channels. Email gets the fastest response because our compliance team checks that inbox every few hours during business days.

Email privacy team Send your request to our dedicated privacy address and include your registered mobile number so we can verify your identity before sharing account details. Most queries are resolved within five business days.

Live chat data request Open the chat widget in your account dashboard and type your question. The agent will escalate privacy requests to the compliance team who will follow up by email with the documents or confirmation you need.

Account settings page Log in and visit the settings panel to update your email, change your mobile number or download a summary of your recent deposits and withdrawals as a CSV file for your own records.

DATA PRACTICES

How We Protect Your Information

Every piece of personal data you give us sits behind encryption both when it travels over the network and when it rests in our database. We enforce two-factor authentication on withdrawals so even if someone guesses your password they cannot pull funds without the OTP sent to your mobile.

Encryption standard

We use SSL to encrypt the connection between your browser and our server so login credentials, bKash PINs and withdrawal requests cannot be read by third parties intercepting the traffic on public networks.

Cookie usage

Session cookies remember your login state so you do not have to sign in again every time you switch from slots to live tables. Tracking cookies record which games you open so we can suggest similar titles next visit.

Retention period

Active account records are kept for as long as you play with us plus the period required by anti-money-laundering rules. Once your account goes dormant for the compliance window we strip personal identifiers and keep only anonymised statistics.

Data correction

If your email changed or your mobile number is wrong visit account settings to update it yourself or email support with the correction and your registered details so we can verify the request and push the change through.

Privacy Policy Questions

We record your email address, mobile number, the payment wallet you link—bKash, Nagad or Rocket—and the password hash you create. We also log your IP address and device type each time you sign in to detect unusual login patterns.

Yes. Email our privacy team with your registered mobile number and we will send a JSON export of your profile, transaction history, session logs and any notes from support conversations within five business days of verifying your identity.

Active records stay on file while your account is open plus the retention window required by financial compliance rules. Once that period ends and your account is dormant we anonymise personal identifiers and keep only aggregated usage statistics for internal analysis.

We share transaction details with the bKash, Nagad or Rocket processor handling your deposit or withdrawal so they can complete the transfer. We do not sell your personal data to advertisers or marketing platforms outside our payment and compliance partners.

Email support with your registered mobile number and request full account deletion. We will close your account, zero the balance and remove personal identifiers within ten business days though we must retain anonymised transaction logs for the compliance period.

Session cookies keep you logged in when you switch pages. Tracking cookies record which game categories you browse so we can suggest relevant titles. You can disable tracking cookies in your browser settings though session cookies are required for the lobby to function.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Privacy Policy for Your ac365 Account

Contact Us About Privacy

How We Protect Your Information

Privacy Policy Questions

01 What personal information does ac365 collect when I create an account?

02 Can I request a copy of all the data ac365 holds about me?

03 How long does ac365 keep my account data after I stop playing?

04 Does ac365 share my payment information with third parties?

05 How do I delete my ac365 account and all related data permanently?

06 What cookies does ac365 use and can I turn them off?

Privacy Policy

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